"It's really NOT MY PROBLEM!"
A staple sentence of Spirit Airlines.
We flew Spirit Airlines in January this year from Tampa to Ohio, unfortunately, to say our goodbye's to my father in law.
We had to change our flight for the funeral arrangements, a 3 day trip ended up being 11 days. We never used the tickets to return home. $750 worth of tickets.
So, over the past 3 months, every day, Tim has been emailing the CEO of Spirit Airlines in hopes of getting some sort of response. He has never, NEVER, NEVER gotten a single response, auto reply, NOTHING. So, today, he called customer service, told the rep the story. A little bit of insight....Spirit Airlines does not fly out of Texas AT ALL.
So, the problem lies in getting to San Diego or Tampa just to get to another destination, via SPIRIT CRAP AIRLINES.
Tim called Customer Service and got this rep, Sandra, who is a BIACH.
The CEO, Ben Baldanza (read about this toad HERE....I dare you) is a total LOOOOO-SER.
Comment # 1 - "You should have used the tickets before you moved"
Comment # 2 - "It's not my problem"
Tim says, put your supervisor on the phone....
Comment # 3 - "He is gonna tell you the same thing, It isn't his problem either".
Tim sent 100 emails to the CEO today. We have 3 weeks to use the tickets or we lose them. He called back tonight and pressed OPTION # 3 "Customer Concerns", and it gives you a busy/disconnected tone....Hmmm, does that mean there is overwhelming activity on the customer concerns line????? Then, it automatically disconnects you.
Please, I ask of you, the next time you want to fly the friendly skies, I suggest you use Southwest or American, at least they are in fact FRIENDLY and care about customer service.
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